Handling Challenging Conversations and People

Delivered at your offices anywhere in the UK

Having tricky conversations with staff and colleagues is one of the things many managers dread most. Sometimes this is because thorny issues have to be brought out into the open or because some personalities can be difficult to handle without causing a defensive or emotional response. This practical course provides an excellent way of getting to grips with best practice and building confidence in an open and supportive learning environment.

Emotional Intelligence for Managers

Delivered at your offices anywhere in the UK

Emotional Intelligence involves a range of characteristics, including self-awareness, empathy, calmness under pressure and ability to speak one’s mind productively. These skills make for engaging and inspiring leaders, and managers with high levels of EI are consistently shown to outperform their less Emotionally Intelligent counterparts. This course offers managers the chance to learn about themselves and enhance their Emotional Intelligence under the guidance of an expert facilitator.

Interviewing Skills

Delivered at your offices anywhere in the UK

Too many interviewers use an unstructured, informal approach that is open to the impacts of bias, prejudice and subjectivity. As a result many selection interviews fail to identify the best candidate for the job. Fortunately the skills and knowledge required to conduct good interviews are not difficult to learn. This practical course will help delegates become competent and confident in this vital aspect of their jobs.

Coaching Skills for Managers

Delivered at your offices anywhere in the UK

Coaching is an essential tool for today’s managers. It helps them develop their staff’s skills in decision-making, problem solving and resilience. Powerful coaching techniques include effective questioning, challenging skills, re-framing and goal setting. This practical course covers key coaching tools and techniques and provides ample opportunity to practice new skills and gain valuable feedback from the trainer and other delegates. The course will equip you to coach confidently and effectively.

Copywriting Training

Open and in-house training

Our copywriting training includes a suite of courses addressing a range of writing forms and contexts. All are delivered by a highly experienced copywriter and trainer, and can be delivered at your offices anywhere in the UK. We also offer open courses at our London venue.

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