Handling Challenging Conversations and People

Delivered at your offices anywhere in the UK

Having tricky conversations with staff and colleagues is one of the things many managers dread most. Sometimes this is because thorny issues have to be brought out into the open or because some personalities can be difficult to handle without causing a defensive or emotional response. This practical course provides an excellent way of getting to grips with best practice and building confidence in an open and supportive learning environment.

Emotional Intelligence for Managers

Delivered at your offices anywhere in the UK

Emotional Intelligence involves a range of characteristics, including self-awareness, empathy, calmness under pressure and ability to speak one’s mind productively. These skills make for engaging and inspiring leaders, and managers with high levels of EI are consistently shown to outperform their less Emotionally Intelligent counterparts. This course offers managers the chance to learn about themselves and enhance their Emotional Intelligence under the guidance of an expert facilitator.

Personal Impact

Delivered at your offices anywhere in the UK

No matter how technically competent or expert you may be, certain professional communications can still sometimes feel challenging. Whether in your dealings with particular colleagues or in specific scenarios, it may not always be easy to be assertive – which is not the same at all as being aggressive. This personal impact training course is designed to give you a safe and supportive environment in which to discuss issues around self-confidence, assertiveness and maintaining control in your working life.

Interviewing Skills

Delivered at your offices anywhere in the UK

Too many interviewers use an unstructured, informal approach that is open to the impacts of bias, prejudice and subjectivity. As a result many selection interviews fail to identify the best candidate for the job. Fortunately the skills and knowledge required to conduct good interviews are not difficult to learn. This practical course will help delegates become competent and confident in this vital aspect of their jobs.

Giving Great Talks and Presentations

Delivered at your offices anywhere in the UK

Presenting and public speaking can be nerve-wracking, but the skills to give a great talk can all be learnt. After this course delegates invariably leave as better, more confident presenters – even looking forward to their next presentation so that they can show off their new skills. We work in small, friendly groups and cover some of the important background theory, but the main focus is practical. You will have an opportunity to try out new techniques in a supportive setting.

Negotiation Skills

Delivered at your offices anywhere in the UK

Negotiation can be a demanding process, but it doesn’t have to be a contest of wills. It can also be an opportunity to build mutually beneficial relationships and trust. Our negotiation skills training covers the fundamentals of the negotiation process from beginning to end. Delegates will learn the key stages that successful negotiators move through, how to build rapport and strong working relationships and how to identify when a successful outcome has been achieved.

Coaching Skills for Managers

Delivered at your offices anywhere in the UK

Coaching is an essential tool for today’s managers. It helps them develop their staff’s skills in decision-making, problem solving and resilience. Powerful coaching techniques include effective questioning, challenging skills, re-framing and goal setting. This practical course covers key coaching tools and techniques and provides ample opportunity to practice new skills and gain valuable feedback from the trainer and other delegates. The course will equip you to coach confidently and effectively.

Influencing without Authority

Delivered at your offices anywhere in the UK

It’s easy to get people to do what you want if you have authority over them, but getting your ideas and opinions taken seriously and acted on without recourse to positional power requires subtler skills and a more thoughtful approach. This empowering course has been designed to help those with and without positional power to improve their ability to ‘bring people with them’, to persuade and to influence at work.

Copywriting Training

Open and in-house training

Our copywriting training includes a suite of courses addressing a range of writing forms and contexts. All are delivered by a highly experienced copywriter and trainer, and can be delivered at your offices anywhere in the UK. We also offer open courses at our London venue.

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