Essential sales skills
Online & fully interactive – LIVE trainer – small groups
It’s true that success in sales is partly about personality and confidence. But the salespeople who consistently hit their targets are those who combine great interpersonal skills with a clear sales process, a good understanding what customers want, and the ability to close the deal.
This course provides those new to sales or who lack formal training with a set of tools and techniques to help them improve the success rate of their sales calls and meetings in a wide range of contexts. It focuses on communication skills, on developing and articulating an understanding of customer needs, and on knowing how to reach agreement confidently.
The training is delivered live online to small groups, and can be adapted to suit the needs and commercial context of your organisation. It is led by an expert trainer, and provides plenty of opportunities for discussion, Q&A and interaction alongside trainer input.
What participants will learn
This intensive session is designed to have maximum practical impact in a short time. It provides tools and tips around topics including:
- Maximising results across a structured ‘5 steps of the sale’ selling process
- Creating a great first impression with clients
- Using voice tone and positive language effectively
- Using powerful questioning techniques to fully understand customer needs
- Identifying and selling benefits, features and USPs
- Overcoming the challenges of selling remotely and communicating confidently via online platforms
- Using technology with confidence, including the digital sales platforms and toolboxes your company uses if applicable
- Action planning
After the course every participant receives a PDF course handbook covering everything they’ve learnt on the course.
How is the training delivered?
This is a live and fully interactive training session. Just like classroom training, it is delivered by an experienced tutor to a small group, ensuring plenty of chances to ask questions and discuss experiences.
Using a free web based interface, delegates are able to see, hear and interact with the trainer and other participants in real time. The session is intensive, and last about 90 minutes, equipping participants with a raft of instantly implementable techniques to improve their ability and comfort working from home.
Our trainers are expert practitioners and consultants, with many years of experience delivering impactful training across a broad range of organisations and sectors.
Sally has years of experience in the hotel and hospitality industry, helping organisations deliver exceptional service, leadership and communications. She is a qualified coach and is licensed to deliver a wide range of training programmes. Whether through classroom or virtual training, Sally's energy, knowledge and experience have a lasting impact on those she teaches.
Kate is a highly experienced trainer, coach and consultant with a commercial background leading teams in the food and drink industry. As Lead Consultant with Cambridge Exec, She has worked in the UK, Europe and US to develop and deliver classroom and virtual sales training for a diverse range of clients, from tech firms to fashion brands.
Joanna developed her vast knowledge over a long career combining roles in academia and business. As a consultant specialising in business psychology, she has worked with some of the world’s biggest companies, helping develop the communication and organisational skills of staff at all levels of seniority.
If you have a group of colleagues who could benefit from the Essential Sales Skills training we can deliver a private session at a time that suits you.
Participants can join the session from the office or from home, and can take part in their own teams, or with a mixture of colleagues from across your organisation.
Fees depend on the number of participants and whether or not you would like the content adapted to address any specific issues relevant to your group.
Please contact us to find out more and to obtain a quote.
Cambridge Exec is a boutique learning consultancy made up of a select team of specialists in workplace communications and leadership. We deliver training and coaching, and conduct research and analysis that supports your people-centred workplace culture.
For over fifteen years we’ve been helping organisations ranging from small startups to international brands to build their people’s capacities, enhance wellbeing and boost engagement and productivity at work.