Handling Challenging Conversations and People

Build the skills to manage tough conversations

Duration: 1 day or half day, delivered at a venue of your choice, anywhere in the UK.


Kate Jennings is a highly qualified and experienced trainer, coach and consultant with a commercial background in product development. She has worked with some of the UK’s most famous brands to help develop and deliver communication skills programmes that have benefited thousands of delegates. Kate has a personable style and a strong client focus, with a talent for building positive and productive working relationships. She is also qualified in a wide range of psychometric and other tools that can help enhance and cement learning.


Course details

Client case study

Kate our trainer has been superb in her contact with us and personalisation of the course content including work specific role plays to meet our needs from start to finish, bringing on board Joanna as a double act to aid the facilitation of the afternoon role play session.

Working with Kate and Joanna has been a massive success and has provided a large section of our colleagues across the business with the tools and techniques to transform difficult conversations into every day conversations, over 100 colleagues attended the day and left with a range of tools and techniques to support them in their day to day work including extending knowledge how to change their own behaviours.

Delegates stated the workshop had ‘made me think how to adapt my behaviour for better outcomes and improved communication in the work place’, ‘The balance of theory and practice was just right’.

Whilst some delegates stated they initially felt uncomfortable [about the training] evaluations confirmed the challenge in taking them out of their comfort zones has been rewarding. A follow up session with one delegate stated it was great to experience ‘Ninja techniques’ and has observed colleagues using the techniques.

A course and trainer I would highly recommend.

Alexandra Willans
Northern Gas Networks
Learning and Development Specialist

Find out more or book a course

If you have any questions or if you would like to speak to Kate or one of our other trainers about how this course could be adapted to work for you please get in touch.

In-house delivery prices

In most cases we can provide an all-inclusive quote to cover design, delivery and materials with some basic information:

  • Which course you are interested in
  • Where the course would take place
  • How many delegates need to be trained

Just drop us a line with these basic facts and we’ll get back to you with a no-obligation quote on the same day.


Cambridge Executive Development is a boutique learning consultancy with a small and select team specialising in management and communication skills training. Over fifteen years we’ve helped delegates from hundreds of companies, including many of the country’s biggest brands, boost their productivity and confidence, and transform their impact at work.