Unlock the power of your emotional intelligence for leadership and influence
Duration: Two days. A reduced one-day version is also available. Delivered anywhere in the UK.
Kate Jennings is a highly qualified and experienced trainer, coach and consultant with a commercial background in product development. She has worked with some of the UK’s most famous brands to help develop and deliver communication skills programmes that have benefited thousands of delegates. Kate has a personable style and a strong client focus, with a talent for building positive and productive working relationships. She is also qualified in a wide range of psychometric and other tools that can help enhance and cement learning.
Course details
Who is it for?
This programme has been developed to meet the needs of both new and experienced managers at all levels of seniority.
What is the course about?
Emotional Intelligence is often described as a key component of effective management, and is consistently linked to organisational success.
But what is emotional intelligence?
Many people understand Emotional Intelligence as self-awareness, showing empathy and self-control. These are important elements, but it's much more too. The range of Emotional Intelligence skills includes the ability to deliver difficult feedback to team members, the courage to ruffle feathers and drive change, and the creativity to think outside the box. It involves the ability to understand and manage yourself so that, as a leader, you can build positive relationships and influence others.
Having a well-developed range of Emotional Intelligence capabilities prepares managers for the wide range of situations required of them, and helps them to build a productive, positive working environment for those they work with. When they do that, excellent business results will follow.
What will delegates learn?
By the end of this course delegates will learn to:
- Increase their level of self-awareness
- Manage their behaviours and emotions constructively
- Increase staff engagement
- Improve the relationships they have with their team, colleagues and customers
- Handle conflict productively
- Use Influencing skills to improve relationships and performance
- Improve individual performance through coaching
- Develop a flexible leadership style
- Understand and use the different strengths in their team
- Recognise and develop talent in their team
- Identify their strengths and areas for development in Emotional Intelligence
What is the course content?
The Basics of Emotional Intelligence
- Establishing a common definition of Emotional Intelligence (EI)
- The business case for Emotional intelligence – the link between EI and profit
- The emotional competence framework - 4 core areas and 12 competencies of EI
Self-awareness – the Key to Emotional Intelligence
- The importance of accurate self-assessment
- The difference between our intention and our behaviour
- Balancing your brain’s internal advisors: Emotional, rational, intuitive and instinctive
- Strategies to increase self-awareness
Self-Management
- Expanding your range of behaviours for personal effectiveness
- Achieving greater control and flexibility of your emotional responses
- How to handle feelings like anger, pessimism and envy
- Being a ‘mood hoover’ or a ‘radiator’
- Using the Circle of Control to manage your energy
- Determining your strengths and areas for improvement
Social Awareness
- Reading the emotional landscape
- Recognising and valuing the emotions of others
- Expressing authentic thoughts and feelings
- Developing political savvy
Becoming an Emotionally Intelligent Leader
- Using a flexible leadership style
- Mentoring and coaching your team
- Influencing effectively – staff, colleagues, clients, stakeholders
- Dealing with difficult people and situations
- Managing conflict
Building an Emotionally Intelligent Team
- Increasing staff engagement
- Creating the climate for excellent performance
- Managing conflict in a positive way across a team
- Facilitating emotional honesty and trust
Action planning
- Identifying steps to develop your Emotional Intelligence in practice
Optional 360˚ assessment of Emotional Intelligence
Delegates have the option to complete a 360˚ assessment on Emotional Intelligence. This includes a full report, action points and ways to increase Emotional Intelligence, plus a one-to-one coaching session with one of our experienced coaches before the training course.
Client case study
The below case study relates to a bespoke course focusing on the specific aspect of Emotional Intelligence, ‘handling difficult conversations’.
Kate our trainer has been superb in her contact with us and personalisation of the course content including work specific role plays to meet our needs from start to finish, bringing on board Joanna as a double act to aid the facilitation of the afternoon role play session.
Working with Kate and Joanna has been a massive success and has provided a large section of our colleagues across the business with the tools and techniques to transform difficult conversations into every day conversations, over 100 colleagues attended the day and left with a range of tools and techniques to support them in their day to day work including extending knowledge how to change their own behaviours.
Delegates stated the workshop had ‘made me think how to adapt my behaviour for better outcomes and improved communication in the work place’, ‘The balance of theory and practice was just right’.
Whilst some delegates stated they initially felt uncomfortable [about the training] evaluations confirmed the challenge in taking them out of their comfort zones has been rewarding. A follow up session with one delegate stated it was great to experience ‘Ninja techniques’ and has observed colleagues using the techniques.
A course and trainer I would highly recommend.
Alexandra Willans
Northern Gas Networks
Learning and Development Specialist
Find out more or book an in-house course
If you have any questions or if you would like to speak to Kate or one of our other trainers about how this course could be adapted to work for you please get in touch.
In-house delivery prices
In most cases we can provide an all-inclusive quote to cover design, delivery and materials with some basic information:
- Which course you are interested in
- Where the course would take place
- How many delegates need to be trained
Just drop us a line with these basic facts and we’ll get back to you with a no-obligation quote on the same day.
Cambridge Executive Development is a boutique learning consultancy with a small and select team specialising in management and communication skills training. Over fifteen years we’ve helped delegates from hundreds of companies, including many of the country’s biggest brands, boost their productivity and confidence, and transform their impact at work.
