Leadership skills for the "new normal"

Virtual or classroom delivery

Over the last two years, the pandemic has accelerated changes to our working lives that were already underway. We’ve been fast-forwarded to an era in which virtual meetings, home working and hybrid teams are the ‘new normal’.

For managers this change means finding ways to motivate, maintain relationships and provide structure to their teams without everyday in-person contact or recourse to direct supervision. This can be challenging, and requires a range of new skills and processes.

These three stand-alone sessions provide managers with the tools they need to adapt successfully to the new normal. Focusing on the key topics of engagement, wellbeing and communications, they build together into a complete leadership programme that can be delivered virtually or at your offices.

3 stand-alone modules or a single comprehensive programme

Our Leadership for the New Normal training is split into three stand-alone sessions. Each focuses on a different aspect of the manager’s role in leading ‘new normal’ hybrid and virtual teams.

You might want to book a single session focused on a specific need in your organisation, or all three for a comprehensive leadership programme, which can be delivered online or in the classroom.  

Session outlines

1. Boosting performance, engagement and retention

Outline

Hybrid working present new challenges for managers who want to lead successful and stable teams. With some staff working at home and others in the office in patterns that can shift from day to day, staff often need extra support to maintain a sense of purpose and to find ways of working that are good for themselves and for their colleagues. Building engagement and a sense of shared goals is key to improving both a hybrid team’s productivity and increasing staff retention in the long-term.

As the manager of a hybrid or virtual team there are many things you can do to ensure all your staff feel engaged in their work, but there is no one-size-fits-all solution. This intensive 90-minute virtual training session provides a toolkit for identifying and using the best and most relevant techniques and processes for each team member, and for building engagement across the team.  

Session length: 90 mins virtual
or include as part of a full-day classroom programme

Topics

  • Understanding the business benefits of increasing staff engagement in hybrid teams
  • Boosting the engagement of hybrid workers using 12 proven ways
  • Understanding how increasing staff engagement improves staff retention
  • Ensuring inclusion and belonging across the hybrid team
  • Building trust across a hybrid team
  • Understanding the link between emotional intelligence and effective leadership and organisational performance
  • Setting short-term performance-related objectives so we manage by output, not line-of-sight
  • Holding effective 1:1s that are ‘check-ins’ rather than ‘checking-up’
  • Managing attitude as well as performance
  • Providing effective and performance-boosting feedback
  • Increasing ownership and accountability across the hybrid team

2. Promoting wellbeing and adaptability

Outline

An increase in remote or home working and fewer days in the office can bring big benefits to a team’s wellbeing. But as managers we must also be aware that everyone adapts to hybrid or remote working differently, and many staff may need extra support adjusting to the new normal. Every combination of circumstances, personality and role will lead to a different experience, and identifying those who are struggling is key to ensuring you lead a happy and productive team.

This virtual training session explores how you can best support your hybrid or virtual team’s wellbeing, increases your sensitivity to the kinds of issues they might be facing, and provides a range of processes and techniques you can use to help promote wellbeing across your team. It also provides useful ideas for building a supportive culture throughout your team.

 

Session length: 90 mins virtual
or include as part of a full-day classroom programme

Topics

  • Recognising and addressing the challenges of transitioning to hybrid working 
  • Understanding and noticing the wellbeing challenges of hybrid working
  • Increasing your team’s ability to be adaptable 
  • Feeling confident raising concerns with an employee about their wellbeing or mental health
  • Techniques to support emotional wellbeing and mental health in yourself and your team
  • Managing thought patterns, perception and beliefs positively
  • Helping your team’s sense of perspective and pragmatism during uncertain times
  • The importance of control to wellbeing, and discover ways to support your team’s sense of control at work and beyond
  • Building effective, supportive relationships within a hybrid team

3. Hybrid meetings, communication and social capital

Outline

Because hybrid teams include a mix of remote and in-person workers, managers must pay special attention to communication and inclusion, both within and beyond their teams. Differences in home- and office-based team members’ levels of visibility, opportunities for informal chats and access to resources can easily lead to inequalities around access to information, ability to contribute and collaborate in meetings, and opportunities for promotion, and recognition.

This virtual training course provides ideas and tools for running successful and inclusive remote and hybrid meetings that don’t waste time and deliver specific results. It also considers communication within and beyond the team more generally, including how we can help build positive relationships, expand our networks and support each other outside the traditional structures of office life.

 

Session length: 90 mins virtual
or include as part of a full-day classroom programme

Topics

  • Ensuring a level playing field in hybrid working
  • Achieving inclusion, involvement and collaboration across the team
  • Overcoming the challenges of hybrid meetings
  • Ensuring clear purpose, structure, and roles during hybrid meetings
  • Achieving inclusion across the different aspects of hybrid working
  • Building relationships with other teams across the organisation
  • Increasing engagement and interaction within hybrid meetings
  • Using meetings to drive things forward
  • Holding productive discussions during hybrid meetings
  • Collaborating, discussing, disagreeing and brainstorming during hybrid meetings
  • Addressing digital exclusion
  • Identifying problems by listening to what’s not being said
  • Understanding the value of social capital
  • Maximising social capital inside and outside of your organisation

Virtual or classroom delivery

We offer both virtual and classroom delivery of any of the Leadership for the New Normal sessions.

Individual modules or the complete programme can be adapted to your needs and delivered live online by one of our expert trainers. Our highly interactive sessions are delivered via Zoom, Teams, WebEx or your preferred video conferencing platform.

We can also come to your offices to deliver a full-day programme covering content from all three modules in-person.

Additional learning support

As well as the training itself, delegates’ learning is supported by access to an online portal that includes additional curated resources such as videos, articles, book suggestions and recaps that help cement and build on their training.

We also offer individual email coaching support to anyone who needs help applying their learning for up to six months after completing the programme. Optional follow-up training sessions can also be organised to maintain momentum. 

 

Our trainers

Our trainers are expert practitioners and consultants, with many years of experience delivering impactful training across a broad range of organisations and sectors. All are experienced in virtual as well as classroom delivery.

Sally Prescott

Sally has years of experience supporting organisations to deliver exceptional service, leadership and communications. She is a qualified coach and is licensed to deliver a wide range of training programmes. Whether through classroom or virtual training, Sally's energy, knowledge and experience have a lasting impact on those she teaches.

Kate Jennings - Cambridge Executive Development

Kate Jennings

A highly experienced trainer, coach and consultant with a commercial background in product development, Kate has worked with clients in the UK, Europe and US to develop and deliver classroom and virtual professional skills programmes.

Joanna Markham - Cambridge Executive Development

Joanna Markham

Joanna developed her vast knowledge over a long career as an academic and senior leader in industry. As a consultant she has worked with some of the world’s biggest companies, helping develop the professional and leadership skills of people ranging from new starters to CEOs.

If you have a group of managers who could benefit from our Leadership for the New Normal training we can work with you to adapt the content to your needs and can deliver the programme to a schedule that suits you.

Participants can join a virtual session from the office or from home, and can take part in their own teams or departments, or with a mixture of colleagues from across your organisation.

Alternatively, we can come to you to deliver the training at your offices.

Please contact us to find out more and to obtain a quote. 

About us

Cambridge Exec is a boutique learning consultancy made up of a select team of specialists in workplace wellbeing, communications and people-oriented leadership and management. We deliver training and coaching, and conduct research and analysis that supports your people-centred workplace culture.

For over fifteen years we’ve been helping organisations ranging from small startups to international brands to build their people’s capacities, enhance wellbeing and boost engagement and productivity at work.

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