Emotional intelligence for managers

Virtual and classroom delivery available ​

Emotional Intelligence includes characteristics such as self-awareness, empathy, calmness under pressure and assertiveness. Managers high in EI are consistently shown to outperform their peers across a wide range of settings.

Adapted to your group's needs and delivered at your offices or as live virtual training

About the course

Course overview

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Emotional Intelligence is often described as a key component of effective management, and is consistently linked to organisational success. But what is emotional intelligence?

Many people understand Emotional Intelligence as self-awareness, showing empathy and self-control. These are important elements, but it’s much more too. The range of Emotional Intelligence skills includes the ability to deliver difficult feedback to team members, the courage to ruffle feathers and drive change, and the creativity to think outside the box. It involves the ability to understand and manage yourself so that, as a leader, you can build positive relationships and influence others.


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Having a well-developed range of Emotional Intelligence capabilities prepares managers for the wide range of situations required of them, and helps them to build a productive, positive working environment for those they work with. When they do that, excellent business results will follow.

This workshop helps managers to build their awareness of how their actions impact on their colleagues, to understand how to adapt to different situations and people, and to know when to support, and when to challenge, those they work with in order to get the best from them.


Key details

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By the end of this course, delegates will learn to:

  • Increase their level of self-awareness
  • Manage their behaviours and emotions constructively
  • Increase staff engagement
  • Improve the relationships they have with their team, colleagues and customers
  • Handle conflict productively
  • Use Influencing skills to improve relationships and performance
  • Improve individual performance through coaching
  • Develop a flexible leadership style
  • Understand and use the different strengths in their team
  • Recognise and develop talent in their team
  • Identify their strengths and areas for development in Emotional Intelligence

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1. The Basics of Emotional Intelligence
Establishing a common definition of Emotional Intelligence (EI)
The business case for Emotional intelligence – the link between EI and profit
The emotional competence framework – 4 core areas and 12 competencies of EI

2. Self-awareness – the Key to Emotional Intelligence
The importance of accurate self-assessment
The difference between our intention and our behaviour
Balancing your brain’s internal advisors: Emotional, rational, intuitive and instinctive
Strategies to increase self-awareness

3. Self-Management
Expanding your range of behaviours for personal effectiveness
Achieving greater control and flexibility of your emotional responses
How to handle feelings like anger, pessimism and envy
Being a ‘mood hoover’ or a ‘radiator’
Using the Circle of Control to manage your energy
Determining your strengths and areas for improvement

4. Social Awareness
Reading the emotional landscape
Recognising and valuing the emotions of others
Expressing authentic thoughts and feelings
Developing political savvy

5. Becoming an Emotionally Intelligent Leader
Using a flexible leadership style
Mentoring and coaching your team
Influencing effectively – staff, colleagues, clients, stakeholders
Dealing with difficult people and situations
Managing conflict

6. Building an Emotionally Intelligent Team
Increasing staff engagement
Creating the climate for excellent performance
Managing conflict in a positive way across a team
Facilitating emotional honesty and trust

7. Action planning
Identifying steps to develop your Emotional Intelligence in practice

Optional 360˚ assessment of Emotional Intelligence
Delegates have the option to complete a 360˚ assessment on Emotional Intelligence. This includes a full report, action points and ways to increase Emotional Intelligence, plus a one-to-one coaching session with one of our experienced coaches before the training course.

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This programme has been developed to meet the needs of both new and experienced managers at all levels of seniority. [/restab][/restabs]

Course leader

Kate Jennings is a highly experienced leadership development consultant and coach, as well as a qualified counsellor. She has facilitated large-scale development programmes for a wide range of local and national organisations.

Kate’s background is in the food industry, where for many years she led teams working with clients such as M&S, Tesco, Sainsbury’s and Waitrose. Building on this experience she has spent 15 years working with executives and staff teams for some of the UK’s most well-known organisations. Kate works across private, public and voluntary sectors, with clients in the UK, Europe and USA.

Kate Jennings - Cambridge Executive Development

Track record

“Wonderful day. Filled me with positive energy and feeling very motivated at a much needed time.”
Delegate, John Lewis Partnership

“Great learning experience, but more importantly, I feel I can use what I’ve learnt in everyday life – work, home and personal.”
Marketing Manager, Life Fitness

“Very engaging and interactive. [The trainer] was superb.”
Director, Advertising Standards Agency

“I am noticeably more confident and self-aware since I took part in the course and feel empowered to develop my career in a way that plays to my strengths.”
Scientist, British Antarctic Survey

“I learnt a lot from the day. Lots of ideas to return to the office with. Very much enjoyed the course and the fantastically knowledgeable trainer.”
Delegate, Iris Accountancy Solutions

Cambridge Exec clients - leadership

Additional learning resources

Post-course support

We understand that your professional development doesn’t end when you walk out of the classroom. The time you’ve put in will only make a real impact if your learning is carried into the way you work. That’s why we offer post-course support in implementing your new skills, for as long as required. Your trainer is available to discuss problems, provide advice or offer feedback until you feel confident on your own.

E-learning package

This course also includes access to an ‘e-learning pinboard’, a password protected webpage where your trainer has posted articles, videos, interviews and other useful tools around the topic for you to draw on for inspiration and ideas going forward.

Bespoke virtual & classroom workshops

If you have any questions or if you would like to speak to one of our trainers about how the Coaching Skills for Managers course could work for your organisation please get in touch. We can deliver the course at your offices, anywhere in the UK – and beyond.

This course can be delivered for your group by our expert facilitators at your offices or as a virtual classroom live over the internet.

In most cases we can provide an all-inclusive quote to cover design, delivery and materials with some basic information:

  • Which course you are interested in
  • Where the course would take place
  • How many delegates need to be trained

Just drop us a line with these basic facts and we’ll get back to you with a no-obligation quote on the same day.