Key details

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This course covers three main areas of management and leadership:

1. Getting the Best from People: – Motivating your team, and identifying and addressing the missing skills in your team, and recognising and developing talent in your team
   
2. Communication and Influence: – understanding how to influence both upwards, and downwards
   
3. Managing performance and challenging conversations: – agreeing performance targets and managing performance issues and tricky attitudes with confidence.

By the end of this course, delegates will learn to:

• Identify their own personal leadership style and understand its impacts on their team
• Understand and utilise the ‘management cycle’
• Understand the value of different roles and personalitites within their team
• Identify and address missing skills in their team
• Improve individual performance through coaching
• Use delegation to improve motivation and performance
• Use SMART objective setting and evaluation to drive improvements in results
• Use key motivational techniques
• Manage under-performance and conflict
• Develop a shared vision and purpose
• Use influencing skills to improve individual performance
• Recognise and develop talent within their team
• Reward good performance and build morale

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• Action-centred leadership – managing the task, the team and the individual
• What sort of leader are you? Questionnaire completed
• Identify the impact of different leadership styles on team performance and motivation
• Developing a flexible leadership style
• Managing the team, whilst being part of the team
• Delegating to develop staff

• What are the priorities and deliverables?
• Setting SMART objectives and tasks
• Prioritising
• Building a strategic mindset – where do we need to get to and how do we get there?

• The four core areas and 12 aspects of Emotional Intelligence (EI)
• The link between EI and effective leadership
• Ways to increase our EI

• Completion of questionnaire
• Overview of the four key influencing styles – Driver, Analytical, Expressive and Amiable
• How can we influence more effectively?

• Techniques to improve performance and motivation and develop talent at work 

• What do we mean by motivation and engagement? (Group activities)
• Why do they matter? What are the business benefits? (Research shown)
• Ways to increase engagement and motivation at work (Individual and group activities) 

• What gets in the way of effective communication at work?
• Communication Quiz – how can we ensure our ‘messages’ are understood?
• Improving communication as a means of reducing conflict and increasing effectiveness
• The role of words, tone and body language
• Persuasive communications and presentation skills

• Set clear expectation for staff
• Gather evidence to measure people’s performance and behaviour
• Manage people with a ‘poor attitude’
• The GROW model to help staff make their own decisions, solve their own problems and use their initiative more
• Follow through on performance-related conversations
• Action planning on own performance-related conversation to build confidence

• Recognise what presses your buttons and how to respond when this happens
• The Amygdala hijack – why is it harder to think clearly under pressure?
• Recognise the difference between ‘intention’ and ‘behaviour’
• Manage own behaviours when under pressure
• Five different communication styles and when each one works best

• Includes planning, organising, motivating, instructing, feedback, strategy and vision – and having fun!

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This course is ideal for current managers or team leaders, or those soon to be taking on this role. It assumes no previous management skills training.

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