Resilience at work

Virtual and classroom delivery available

Explore the factors that contribute to resilience – the capacity to use pressure and setbacks positively – and the important role of your own ideas and responses play in this. You’ll build a tool-kit of techniques for improving your resilience that will have a real impact on your capacity to cope with difficulties at work.

Adapted to your group's needs and delivered at your offices or as live virtual training

About the course

Course overview

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People respond to the challenges they face at work in different ways. Some people seem to thrive on pressure and bounce back quickly after disappointments, but for most of us coping with the demands of work and maintaining optimism in the face of setbacks can be difficult.

And of course, if we allow pressure and setbacks to get on top of us we can easily find ourselves trapped in a vicious cycle where our effectiveness at work suffers, leading to further problems and increasing pressure.

In order to thrive in our jobs it is vital that we are equipped with the skills to manage and profit from the difficulties and occasional failures that are an inevitable part of today’s demanding workplaces. In a nutshell, this is what resilience is all about.

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Resilient people demonstrate more flexibility, higher energy and greater consistency than less resilient colleagues. They recognise failure as an inevitable byproduct of innovation, and whilst carrying forward useful lessons from each setback, they are able to move on emotionally, avoiding the persistent negative emotions that can lead to a decrease in performance or motivation, and further problems down the line.

This course offers a range of techniques to help delegates manage their thoughts about setbacks, teaching them how to use them positively as learning opportunities that will improve future performance. It provides the tools to develop a resilient mind-set that resists the tendency to see setbacks at work as personal disasters, and helps build the self-confidence needed to sustain them through difficult times.


Key details

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By the end of this course, delegates will learn to:

  • Understand the personal and professional implications of resilience
  • Identify thinking patterns that help them to deal with setbacks positively
  • Identify their ‘change readiness’ and how it’s linked to resilience
  • Overcome and grow from setbacks, by understanding them in the context of challenge, commitment and personal control
  • Explore the way they explain hardships and adversity to themselves
  • Learn skills to develop their resilience, including building self-confidence, setting goals and raising thought awareness

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1 .Resilience in context

– what is it?
– why is it so important in the workplace?

2. How resilient are you?

– questionnaire
– explanation of resilience framework

3. What is my true north?

– values and purpose
– personal goals

4. Mindset and self-talk

– limiting beliefs
– developing a resilient mindset

5. Social connections

– who do I turn to?
– what support do I offer?

6. Determination & grit

– links to purpose
– tips for developing determination and grit

7. Micro-resilience

– practical techniques for regaining control

8. Well-being and resilience

– relevance of self-care
– tips for looking after yourself

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The ability to cope with setbacks and adversity is relevant to everyone, whatever their position within your organisation. This programme has been designed to meet a wide range of needs and develops widely transferable skills. [/restab][/restabs]

Course leader

Alison Townley spent many years in senior positions in human resources before turning her hand to training and consultancy fifteen years ago. Her encouraging and supportive style combined with impeccable subject knowledge make her a highly effective trainer. Alison specialises in communication skills and workplace well-being, and is qualified in a range of psychometrics and other development tools. Her delegate-focused approach has helped her become an indispensable partner to many of our clients.

Track record

“Wonderful day. Filled me with positive energy and feeling very motivated at a much needed time.”
Delegate, John Lewis Partnership

“Great learning experience, but more importantly, I feel I can use what I’ve learnt in everyday life – work, home and personal.”
Marketing Manager, Life Fitness

“Very engaging and interactive. [The trainer] was superb.”
Director, Advertising Standards Agency

“I am noticeably more confident and self-aware since I took part in the course and feel empowered to develop my career in a way that plays to my strengths.”
Scientist, British Antarctic Survey

“I learnt a lot from the day. Lots of ideas to return to the office with. Very much enjoyed the course and the fantastically knowledgeable trainer.”
Delegate, Iris Accountancy Solutions

Cambridge Exec clients - leadership

Additional learning resources

Post-course support

We understand that your professional development doesn’t end when you walk out of the classroom. The time you’ve put in will only make a real impact if your learning is carried into the way you work. That’s why we offer post-course support in implementing your new skills, for as long as required. Your trainer is available to discuss problems, provide advice or offer feedback until you feel confident on your own.

E-learning package

This course also includes access to an ‘e-learning pinboard’, a password protected webpage where your trainer has posted articles, videos, interviews and other useful tools around the topic for you to draw on for inspiration and ideas going forward.

Bespoke virtual & classroom workshops

If you have any questions or if you would like to speak to one of our trainers about how the Coaching Skills for Managers course could work for your organisation please get in touch. We can deliver the course at your offices, anywhere in the UK – and beyond.

This course can be delivered for your group by our expert facilitators at your offices or as a virtual classroom live over the internet.

In most cases we can provide an all-inclusive quote to cover design, delivery and materials with some basic information:

  • Which course you are interested in
  • Where the course would take place (or if virtual)
  • How many delegates need to be trained

Just drop us a line with these basic facts and we’ll get back to you with a no-obligation quote on the same day.