Building a
resilient team
Available in-house UK-wide
Build resilience into the DNA of your team, and know what to do to support colleagues under pressure or after a setback. Improve motivation and productivity, and reduce absence and staff turnover by paying attention to physical, emotional and social wellbeing.
- Understand the factors that shape resilience
- Identify and support struggling colleagues
- Build engagement, motivation and morale
- Build emotional resilience into your team
About the course
Course overview
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In today’s workplace, with its fast-evolving challenges and high expectations, pressure is the new norm. For many, this pressure is beneficial – it encourages us to give a bit more, work a bit harder, achieve more than we thought. For others, pressure can become stress, which can have considerable negative impacts on physical and mental health. Obviously this is harmful and difficult for the individual concerned, but it can also have a big impact on team performance and morale.
Many managers are not sure how best to support a staff member showing signs of stress or mental health issues. They delay a conversation with them for fear of getting it wrong. In many cases this approach can make it worse. The sooner the issue is raised, the more effective the support can be and the greater the likelihood of a good outcome – for the individual, the team and the organisation as a whole.
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But as well as knowing how to deal with issues when they arise, managers are also ideally placed to play a preventative role. By helping team members develop their own resilience they can become more capable of managing their own pressure and stress. Teams with high resilience demonstrate great flexibility, high energy, mental agility and consistently perform at their highest level. Their members have strong relationships and build wide support networks that help them amplify their productivity and results.
This practically oriented one day programme led by an expert trainer helps managers build the skills to identify and effectively support staff under pressure and / or stress. It also helps them understand how to develop their own, and their team’s levels of resilience and wellbeing at work.
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Key details
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This workshop will enable managers to:
- Recognise the symptoms of stress, pressure and mental health concerns – in themselves and others
- Hold effective and supportive conversations with their staff about stress, anxiety, depression or other mental health concerns
- Build emotional resilience in their teams
- Increase the physical resilience in their teams
- Use techniques to increase their own resilience as a manager
- Develop strategies to increase engagement and motivation in their team
- Support staff to increase their own resilience at work
- Understand the integral role managers have in building resilience and wellbeing in their team
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1. The legal framework for stress, anxiety, depression and mental health issues
- The legal responsibilities of employers and managers in relation to stress, anxiety, depression and other mental health issues
2. Introduction to stress and wellbeing
- The difference between stress and pressure
- Identifying signs of pressure, stress and mental health concerns in themselves and others
- Reasons for stress, pressure and mental health issues
- The impact of mental health and other stress-related issues on individuals, teams and organisations
- The benefits of proactively supporting staff
3. Starting the conversation with an employee about mental health
- What gets in the way of us having conversations with staff about this?
- Spotting the signs, eg lack of sleep, lack of concentration, lack of energy, increased mental fatigue
- Conversation skills to talk to and support an employee
- Using your organisations policies and procedures to help an employee
- Employees’ Assistance Programmes (EAP) and other support available for staff
- Case studies
4. Understanding resilience and wellbeing
- Definition of resilience and wellbeing
- How resilient are you? The Cooper/Robertson Questionnaire (completed before the course)
- Emotional intelligence – the link between emotional intelligence and resilience
- Different factors that build physical and emotional resilience
5. Building Emotional Resilience – Dealing with pressure and overcoming set backs
- Circle of control – Identifying what you can control, what you can influence, and what you can’t do anything about
- Cognitive restructuring – identifying thinking patterns to deal with setbacks positively:
- ABC thinking
- Permanence, Pervasiveness, Personalisation
- Making the most of your own time – switching off and re-charging
- Mindfulness
- Responding to change and how this is linked to resilience
- Developing bounce-back
6. Building a resilient team
- The manager’s role in building resilience
- Engagement science – the link between staff engagement, resilience and well-being
- Increasing engagement and resilience in teams
7. Action planning
- Goal setting
- Action plans
- Next steps
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This programme is designed for managers and others with responsibility for the performance and wellbeing of staff at work.
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Course leader
Kate Jennings is a highly experienced leadership development consultant and coach, as well as a qualified counsellor. She has facilitated large-scale wellbeing, leadership and communications programmes for a wide range of organisations.
Kate’s background is in the food industry, where for many years she led teams working with clients such as M&S, Tesco, Sainsbury’s and Waitrose. Building on this experience she has spent 15 years working with executives and staff teams for some of the UK’s most well-known organisations. Kate works across private, public and voluntary sectors, with clients in the UK, Europe and USA.
Track record
“Kate has been superb in her contact with us and personalisation of the course content including work specific role plays to meet our needs from start to finish… A course and trainer I would highly recommend.”
L&D Specialist, Northern Gas
“Wonderful day. Filled me with positive energy and feeling very motivated at a much needed time.”
Delegate, John Lewis Partnership
“Great learning experience, but more importantly, I feel I can use what I’ve learnt in everyday life – work, home and personal.”
Marketing Manager, Life Fitness
“Very engaging and interactive. [The trainer] was superb.”
Director, Advertising Standards Agency
“I am noticeably more confident and self-aware since I took part in the course and feel empowered to develop my career in a way that plays to my strengths.”
Scientist, British Antarctic Survey
Additional learning resources
Post-course support
We understand that your professional development doesn’t end when you walk out of the classroom. The time you’ve put in will only make a real impact if your learning is carried into the way you work. That’s why we offer post-course support in implementing your new skills, for as long as required. Your trainer is available to discuss problems, provide advice or offer feedback until you feel confident on your own.
E-learning package
This course also includes access to an ‘e-learning pinboard’, a password protected webpage where your trainer has posted articles, videos, interviews and other useful tools around the topic for you to draw on for inspiration and ideas going forward.
In-house courses at your offices
If you have any questions or if you would like to speak to one of our trainers about how this course could work for your organisation please get in touch. We can deliver the course at your offices, anywhere in the UK – and beyond.
In most cases we can provide an all-inclusive quote to cover design, delivery and materials with some basic information:
- Which course you are interested in
- Where the course would take place
- How many delegates need to be trained
Just drop us a line with these basic facts and we’ll get back to you with a no-obligation quote on the same day
