By the end of the Handling Challenging Conversations course delegates will have learned how to: Set clear expectations Handle difficult attitudes Confidently have difficult conversations

Every in-house delivery is unique and adapted to the needs of your delegates and organisation, however, a typical course might look something like this: 1)

The ability to have open, honest and productive conversations with colleagues is a vital skill for all managers. But sometimes, talking about sensitive topics like

This course is ideal for managers and team leaders responsible for the performance and conduct of staff, and who want to improve their ability and