What’s this course about?

The ability to have open, honest and productive conversations with colleagues is a vital skill for all managers. But sometimes, talking about sensitive topics like under-productivity or issues around behaviour, attitude or money can be difficult.

For some managers, their perceived lack of sensitivity can trigger emotional or defensive reactions in colleagues that can sour relationships and be counterproductive in terms of performance. Others struggle with conflict and avoid addressing important issues head-on.

This course has been devised to help make these conversations less difficult and more constructive, helping managers build the skills to discuss difficult topics honestly, openly and sensitively.

During the day, delegates will learn both a structured process that takes the guesswork out of how to approach difficult conversations, and will also have opportunities to build their confidence through practical role-plays in a safe and supportive environment.

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