Each course is adapted to suit the needs of those attending and whether one or two days are allocated for the training. A typical programme will include these areas:
Introductions
- What is the purpose of workplace coaching?
- The difference between doing, telling and coaching
- Behaviours and characteristics of a coach
- Competencies of a workplace coach
Communication skills
- Words, tone, body language
- Advanced questioning skills for coaching
- Building rapport
- Skills practice and feedback
Coaching models and practice
- The STAR & GROW models
- Building your own bank of coaching questions
- Johari Window & self-awareness
- Diagnostic tools and psychometric models to support coaching
- Further skills practice and feedback
Setting goals and feedback
- Preparing for coaching
- A range of feedback models
- Setting well-defined goals
- Challenging skills to overcome resistance
- Skills practice and feedback
Structure of coaching
- Opening and closing a coaching session
- The coaching cycle
- Record keeping
Ethics and boundaries in coaching
- Contracting, confidentiality and supervision in coaching (where appropriate)
- Self-management as a coach
- ICF core competencies of coaching
- Reflecting on own strengths and weaknesses as a coach
Action planning