Every in-house delivery is unique and adapted to the needs of your delegates and organisation, however, a typical course might look something like this:
Introductions
- What is the purpose of workplace coaching?
- Behaviours and characteristics of a coach
- Competencies of a workplace coach
- The role of coaching in building emotional intelligence and self-awareness
Communication skills
- Words, tone, body language
- A range of questioning skills for coaching
- Building rapport
- Skills practice and feedback
Coaching models and practice
- The GROW model
- Building your own bank of coaching questions
- Diagnostic tools and psychometric models to support coaching
- Further skills practice and feedback
Setting goals and feedback
- Preparing for coaching
- Feedback models
- Setting well-defined goals
- Overcoming defences
- Challenging skills
- Skills practice and feedback
Structure of coaching
- Opening and closing a coaching session
- The coaching cycle
- Record keeping
Ethics and boundaries in coaching
- Contracting in coaching
- Coaching supervision
- Self-management as a coach
- ICF core competencies of coaching
- Reflecting on own strengths and weaknesses as a coach
Coaching within a business
- Barriers to coaching
- Evaluating coaching
- Skills practice and feedback