Build the confidence and skills to help others reach their potential
Duration: 2 days, delivered at a venue of your choice, anywhere in the UK.
Kate Jennings is a highly qualified and experienced trainer, coach and consultant with a commercial background in product development. She has worked with some of the UK’s most famous brands to help develop and deliver communication skills programmes that have benefited thousands of delegates. Kate has a personable style and a strong client focus, with a talent for building positive and productive working relationships. She is also qualified in a wide range of psychometric and other tools that can help enhance and cement learning.
Course details
Who is it for?
The course is ideal for anyone who manages other people or whose role involves being an internal coach to other employees.
What is the course about?
Coaching improves performance. Managers know that their team’s best performance is achieved when every member puts in a strong individual performance. The most successful and happiest teams are those in which everyone feels supported, valued and positive about their role – and puts in a performance to match. Weak performance and low morale, on the other hand, can easily set in when team members lack individual guidance or feel their interests are being ignored.
Coaching is perhaps the most powerful tool managers have for maintaining performance, commitment and positivity within their teams. Managers who know how to coach take time to listen to team members’ needs, provide guidance and tools to support individual improvement and know how to motivate and recognise success. It is also effective when handling conflict, supporting someone who is struggling or having a difficult time and ensuring goals are met. But coaching isn’t always straightforward. Every personality is unique and will respond best to a different set of coaching techniques. Different members of staff present different challenges. So for the manager, having the right knowledge and skills to make the most of each session is vital.
This comprehensive two-day course teaches a range of models, tools and techniques for coaching. It includes practical sessions with feedback from our experienced coach to enable delegates to develop their skills and confidence. They’ll learn how their natural coaching style impacts on others, and build on this knowledge to improve the impact of your coaching sessions. Delegates will leave feeling confident and ready to use their new skills to make a positive impact on their team or coachees as soon as they return to the office.
What will delegates learn?
By the end of the Coaching Skills for Managers course delegates will learn how to:
- Use essential coaching and questioning skills
- Use goals and action plans during coaching
- Apply a range of models when coaching
- Overcome barriers and resistance during coaching
- Set boundaries and use contracts in coaching
- Coach with greater confidence and success
- Act as a coach within their organisation for staff or for colleagues
What is the course content?
Every in-house delivery is unique and adapted to the needs of your delegates and organisation, however, a typical course might look something like this:
Introductions
- What is the purpose of workplace coaching?
- Behaviours and characteristics of a coach
- Competencies of a workplace coach
- The role of coaching in building emotional intelligence and self-awareness
Communication skills
- Words, tone, body language
- A range of questioning skills for coaching
- Building rapport
- Skills practice and feedback
Coaching models and practice
- The GROW model
- Building your own bank of coaching questions
- Diagnostic tools and psychometric models to support coaching
- Further skills practice and feedback
Setting goals and feedback
- Preparing for coaching
- Feedback models
- Setting well-defined goals
- Overcoming defences
- Challenging skills
- Skills practice and feedback
Structure of coaching
- Opening and closing a coaching session
- The coaching cycle
- Record keeping
Ethics and boundaries in coaching
- Contracting in coaching
- Coaching supervision
- Self-management as a coach
- ICF core competencies of coaching
- Reflecting on own strengths and weaknesses as a coach
Coaching within a business
- Barriers to coaching
- Evaluating coaching
- Skills practice and feedback
Accredited courses
Our trainers are also qualified to teach a range of coaching qualifications accredited by the Institute of Leadership and Management (ILM):
- Level 3 for Professional Workplace Coaches
- Level 5 for Business Coaching & Mentoring
- ILM Level 7 in Executive Coaching and Mentoring
Please contact us for details about these programmes.
Feedback from previous delegates
“Fantastic course – met all objectives and one of the best courses I’ve been on. Definitely using the tools as soon as I’m in the office.”
Maureen Jamieson, CMR Group
“I feel like I’ve learnt a great deal in just a couple of days – a memorable experience.”
Victoria Lebedeva, University of Cambridge
“One of the best and most informative work based training courses I’ve attended. Looking forward to putting it into practice.”
Wayne Moffatt, CMR Group
Find out more or book a course
If you have any questions or if you would like to speak to Kate or one of our other trainers about how this course could be adapted to work for you please get in touch.
In most cases we can provide an all-inclusive quote to cover design, delivery and materials with some basic information:
- Which course you are interested in
- Where the course would take place
- How many delegates need to be trained
Just drop us a line with these basic facts and we’ll get back to you with a no-obligation quote on the same day.
Cambridge Executive Development is a boutique learning consultancy with a small and select team specialising in management and communication skills training. Over fifteen years we’ve helped delegates from hundreds of companies, including many of the country’s biggest brands, boost their productivity and confidence, and transform their impact at work.
