What is the course about?

Emotional Intelligence is often described as a key component of effective management, and is consistently linked to organisational success.

But what is emotional intelligence?

Many people understand Emotional Intelligence as self-awareness, showing empathy and self-control. These are important elements, but it’s much more too. The range of Emotional Intelligence skills includes the ability to deliver difficult feedback to team members, the courage to ruffle feathers and drive change, and the creativity to think outside the box. It involves the ability to understand and manage yourself so that, as a leader, you can build positive relationships and influence others.

Having a well-developed range of Emotional Intelligence capabilities prepares managers for the wide range of situations required of them, and helps them to build a productive, positive working environment for those they work with. When they do that, excellent business results will follow.

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