What will delegates learn?

By the end of this course delegates will learn to:

  • Increase their level of self-awareness
  • Manage their behaviours and emotions constructively
  • Increase staff engagement
  • Improve the relationships they have with their team, colleagues and customers
  • Handle conflict productively
  • Use Influencing skills to improve relationships and performance
  • Improve individual performance through coaching
  • Develop a flexible leadership style
  • Understand and use the different strengths in their team
  • Recognise and develop talent in their team
  • Identify their strengths and areas for development in Emotional Intelligence
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