By the end of this course delegates will learn to:
- Increase their level of self-awareness
- Manage their behaviours and emotions constructively
- Increase staff engagement
- Improve the relationships they have with their team, colleagues and customers
- Handle conflict productively
- Use Influencing skills to improve relationships and performance
- Improve individual performance through coaching
- Develop a flexible leadership style
- Understand and use the different strengths in their team
- Recognise and develop talent in their team
- Identify their strengths and areas for development in Emotional Intelligence