What is the course content?

The Basics of Emotional Intelligence

  • Establishing a common definition of Emotional Intelligence (EI)
  • The business case for Emotional intelligence – the link between EI and profit
  • The emotional competence framework – 4 core areas and 12 competencies of EI

Self-awareness – the Key to Emotional Intelligence

  • The importance of accurate self-assessment
  • The difference between our intention and our behaviour
  • Balancing your brain’s internal advisors: Emotional, rational, intuitive and instinctive
  • Strategies to increase self-awareness


  • Expanding your range of behaviours for personal effectiveness
  • Achieving greater control and flexibility of your emotional responses
  • How to handle feelings like anger, pessimism and envy
  • Being a ‘mood hoover’ or a ‘radiator’
  • Using the Circle of Control to manage your energy
  • Determining your strengths and areas for improvement

Social Awareness

  • Reading the emotional landscape
  • Recognising and valuing the emotions of others
  • Expressing authentic thoughts and feelings
  • Developing political savvy

Becoming an Emotionally Intelligent Leader

  • Using a flexible leadership style
  • Mentoring and coaching your team
  • Influencing effectively – staff, colleagues, clients, stakeholders
  • Dealing with difficult people and situations
  • Managing conflict

Building an Emotionally Intelligent Team

  • Increasing staff engagement
  • Creating the climate for excellent performance
  • Managing conflict in a positive way across a team
  • Facilitating emotional honesty and trust

Action planning

  • Identifying steps to develop your Emotional Intelligence in practice

Optional 360˚ assessment of Emotional Intelligence

Delegates have the option to complete a 360˚ assessment on Emotional Intelligence. This includes a full report, action points and ways to increase Emotional Intelligence, plus a one-to-one coaching session with one of our experienced coaches before the training course.

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