Emotional intelligence
for managers

A toolkit for better communications and relationships

Many people understand Emotional Intelligence as self-awareness, showing empathy and self-control. These are important elements, but it’s much more too. The range of Emotional Intelligence skills includes the ability to deliver difficult feedback to team members, the courage to ruffle feathers and drive change, and the creativity to think outside the box. It involves the ability to understand and manage yourself so that, as a leader, you can build positive relationships and influence others.

Having a well-developed range of Emotional Intelligence capabilities prepares managers for a wide range of situations and responsibilities, and helps them to build a productive, positive working environment for those they work with. 

This workshop helps managers build their awareness of how their actions impact on their colleagues, understand how to adapt to different situations and people, and know when to support – and challenge – those they work with in order to get the best from them.

What participants will learn

This intensive session has been designed to have maximum practical impact in a short time. The topics covered include:

1. The Basics of Emotional Intelligence

  • Establishing a common definition of Emotional Intelligence (EI)
  • The business case for Emotional intelligence – the link between EI and profit
  • The emotional competence framework – 4 core areas and 12 competencies of EI

2. Self-awareness – the Key to Emotional Intelligence

  • The importance of accurate self-assessment
  • The difference between our intention and our behaviour
  • Balancing your brain’s internal advisors: Emotional, rational, intuitive and instinctive
  • Strategies to increase self-awareness

3. Self-Management

  • Expanding your range of behaviours for personal effectiveness
  • Achieving greater control and flexibility of your emotional responses
  • How to handle feelings like anger, pessimism and envy
  • Being a ‘mood hoover’ or a ‘radiator’
  • Using the Circle of Control to manage your energy
  • Determining your strengths and areas for improvement

4. Social Awareness

  • Reading the emotional landscape
  • Recognising and valuing the emotions of others
  • Expressing authentic thoughts and feelings
  • Developing political savvy

5. Becoming an Emotionally Intelligent Leader

  • Using a flexible leadership style
  • Mentoring and coaching your team
  • Influencing effectively – staff, colleagues, clients, stakeholders
  • Dealing with difficult people and situations
  • Managing conflict

6. Building an Emotionally Intelligent Team

  • Increasing staff engagement
  • Creating the climate for excellent performance
  • Managing conflict in a positive way across a team
  • Facilitating emotional honesty and trust

7. Action planning

  • Identifying steps to develop your
  • Emotional Intelligence in practice

Optional 360˚ assessment of Emotional Intelligence

Delegates also have the option to complete a 360˚ assessment on Emotional Intelligence. This includes a full report, action points and ways to increase Emotional Intelligence, plus a one-to-one coaching session with one of our experienced coaches before the training course.

Classroom or virtual delivery

This highly interactive programme can be delivered virtually or as traditional classroom training.

The classroom course is run over a full day, and can be delivered at your offices or a convenient venue. Virtual courses can be run in a range of formats to suit your delegates’ roles and learning requirements. 

Whether virtual or classroom, the training is practical, packed with useful tools and tips, and highly engaging. It will equip participants with the knowledge and skills to make an immediate impact on their ability to approach challenging conversations with confidence.

If you have a group of staff who could benefit from the Emotional Intelligence for Managers course, we can deliver a session for your organisation at a time that suits you.

Participants can join a virtual session from the office or from home, or we can come to you to deliver the training in the classroom.

Fees depend on the number of participants and whether or not you would like the content adapted to address any specific issues relevant to your group.

Please contact us to find out more and to obtain a quote.

About us

Cambridge Exec is a boutique learning consultancy made up of a select team of specialists in workplace wellbeing, communications and people-oriented leadership and management. We deliver training and coaching, and conduct research and analysis that supports your people-centred workplace culture.

For twenty years we’ve been helping organisations ranging from small startups to international brands to build their people’s capacities, enhance wellbeing and boost engagement and productivity at work.

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