Every in-house delivery is unique and adapted to the needs of your delegates and organisation, however, a typical course might look something like this:
- Welcome and overview
- Course and participant objectives
- The Recruitment Process
- Employment Legislation and Obligations
- Avoiding bias
- Do’s and don’ts of effective, objective competency based interviews
- The interviewer’s role in the actual interview
- Helping the candidate to shine
- Establishing fit with the role and the company
- Presenting the role and the company well and truthfully
- Essential Communication Skills
- Questioning techniques
- Active listening (Carl Rogers model)
- Body language
- Establishing behavioural competence
- Using job descriptions and person identification to draw out the desired behaviours
- Identifying what questions will be most/least effective to get useful information
- Preparing follow-up questions and drilling down to ensure that candidate is challenged to provide concrete examples of demonstrated behaviours, rather than settling for superficial, theoretical responses to tick boxes
- Making the right decision
- Comparing candidates objectively
- Checking the validity of the interview and its outcome
- Skills practice
- Self-reflection and feedback from the group
- Action planning
- Evaluation and close