What is the course content?

Every in-house delivery is unique and adapted to the needs of your delegates and organisation, however, a typical course might look something like this:

  1. Welcome and overview
  2. Course and participant objectives
  3. The Recruitment Process
  4. Employment Legislation and Obligations
  5. Avoiding bias
  6. Do’s and don’ts of effective, objective competency based interviews
  7.  The interviewer’s role in the actual interview
  8. Helping the candidate to shine
  9. Establishing fit with the role and the company
  10. Presenting the role and the company well and truthfully
  11. Essential Communication Skills
  12. Questioning techniques
  13. Active listening (Carl Rogers model)
  14. Body language
  15. Establishing behavioural competence
  16. Using job descriptions and person identification to draw out the desired behaviours
  17. Identifying what questions will be most/least effective to get useful information
  18. Preparing follow-up questions and drilling down to ensure that candidate is challenged to provide concrete examples of demonstrated behaviours, rather than settling for superficial, theoretical responses to tick boxes
  19. Making the right decision
  20. Comparing candidates objectively
  21. Checking the validity of the interview and its outcome
  22. Skills practice
  23. Self-reflection and feedback from the group
  24. Action planning
  25. Evaluation and close
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