1. Defining the characteristics of effective virtual teams
- The different types of virtual teams
- Identifying the challenges and opportunities of remote working
- How personality helps / hinders being a remote worker
- Flexing your response as a manager
- Identifying the behaviours, skills and qualities of highly effective virtual team leaders
2. Managing team performance and motivation
- Setting clear expectations
- Managing remote workers flexibly
- Creating a virtual environment to motivate the team
- Supporting and developing the team from a distance
- Providing effective, personalised feedback to the team and individuals
- Coaching from a distance
- Measuring team performance on an ongoing basis
- Running effective virtual team meetings
3. Building a high-performance virtual team
- Building engagement within a virtual team
- Defining remote team members’ expectations of their team leader
- Creating the right environment
- Building team spirit and trust
- Understanding the emotional, psychological and physical requirements of remote workers
4. Communication across a virtual team
- Identifying and overcoming the barriers to effective virtual communication
- Planning when and how often to communicate – and with whom
- Selecting the right communication method
- Developing and implementing communication systems and processes using technology such as online forums and online virtual meetings
- Techniques to ensure everyone is are heard and understood
5. Continuing your development
Developing a personal action plan to support you in putting your learning into practice