What is the course content?

1. Defining the characteristics of effective virtual teams

  • The different types of virtual teams
  • Identifying the challenges and opportunities of remote working
  • How personality helps / hinders being a remote worker
  • Flexing your response as a manager
  • Identifying the behaviours, skills and qualities of highly effective virtual team leaders

2. Managing team performance and motivation

  • Setting clear expectations
  • Managing remote workers flexibly
  • Creating a virtual environment to motivate the team
  • Supporting and developing the team from a distance
  • Providing effective, personalised feedback to the team and individuals
  • Coaching from a distance
  • Measuring team performance on an ongoing basis
  • Running effective virtual team meetings

3. Building a high-performance virtual team

  • Building engagement within a virtual team
  • Defining remote team members’ expectations of their team leader
  • Creating the right environment
  • Building team spirit and trust
  • Understanding the emotional, psychological and physical requirements of remote workers

4. Communication across a virtual team

  • Identifying and overcoming the barriers to effective virtual communication
  • Planning when and how often to communicate – and with whom
  • Selecting the right communication method
  • Developing and implementing communication systems and processes using technology such as online forums and online virtual meetings
  • Techniques to ensure everyone is are heard and understood

5. Continuing your development

Developing a personal action plan to support you in putting your learning into practice

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