What is the course content?

Every in-house delivery is unique and adapted to the needs of your delegates and organisation, however, a typical course would focus on four key areas:

Dealing with tough negotiators and with conflict
You don’t need to be aggressive to be a successful negotiator, but some people use this tactic to bully others into accepting their terms. During this course you will learn how to deal with aggressive negotiators by quickly establish a disarming rapport. You will build a range of skills to help you spot and quickly defuse conflict if it arises. During the Negotiation Skills training course you will learn how to control the tone of the negotiation as well as its course.

Understanding the impact of your personal style
You will have an opportunity to assess your own behavioural traits with guidance from your trainer, gaining an understanding of how they can impact on your negotiations. By modifying certain behaviours you will be able to improve your personal impact and increase your negotiation effectiveness. This can be an eye-opening experience!

Understanding the value of planning
Planning for a negotiation is often the key to success or failure. Knowing what your goals are before you set out and how you intend to reach them is essential to achieving your desired results. You will learn how to plan, execute and close your negotiations with confidence and within a structure that will ensure you are not sidetracked, or lured into accepting unfavourable outcomes.

Practising your negotiation skills
The Negotiation Skills training course provides plenty of time to practise and develop your new skills through interactive challenges and exercises. Not only will you get a chance to try out the negotiation techniques you learn, but you will also learn from others in your group and gain constructive feedback from the trainer.

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