Day 1
- Introductions and learning objectives
- Leadership versus management – what is great management about?
- Action Centred Leadership and task/people style
- Communicating with team members
- The management cycle
- Setting objectives and identifying critical results
- Addressing team skill profile development areas
- The attitude cycle: how to influence your stakeholders
- Understanding your influencing style
- Developing a team culture
- Effective feedback techniques
- Personal action planning
Day 2
- Motivation unpicked
- Managing conflict
- Handling difficult people and conversations
- Building a strategic mindset
- Focus on delivery and clients
- Persuasive communications and presentation skills
- Competitive exercise to practise management skills
- Final personal action plan