What is the course content?

Introduction to personal impact

  • What do we mean by personal impact?
  • First impressions
  • Adapting your tone and body language to create the impressions you choose
  • The difference between our intention and our behaviour
  • Developing self-awareness and emotional intelligence (EQ)

Influencing styles (questionnaire completed before the course)

  • What is our natural influencing style?
  • What are the styles of the people we communicate with / influence?
  • Developing a flexible influencing style

Communicating assertively

  • Five communication styles
  • When each works and doesn’t work
  • What presses our buttons and how does it show?
  • Adopting a professional communication style under pressure
  • Tools and techniques to pre-empt workplace conflict

Communicating and presenting with impact

  • How to present yourself confidently
  • Using your voice to create impact
  • How to ‘fake it till you make it’
  • Delivering clear and impactful messages

Other techniques

  • Building rapport
  • Sustaining personal relationships and networks
  • Circle of control
  • Techniques to achieve long-lasting success

Action planning on own work-based situation

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