The Basics of Emotional Intelligence Establishing a common definition of Emotional Intelligence (EI) The business case for Emotional intelligence – the link between EI and profit The emotional competence framework – 4 core areas and 12 competencies of EI Self-awareness – the Key to Emotional Intelligence The importance of accurate self-assessment The difference between our Read more about What is the course content?[…]
By the end of this course delegates will learn to: Increase their level of self-awareness Manage their behaviours and emotions constructively Increase staff engagement Improve the relationships they have with their team, colleagues and customers Handle conflict productively Use Influencing skills to improve relationships and performance Improve individual performance through coaching Develop a flexible leadership Read more about What will delegates learn?[…]
Emotional Intelligence is often described as a key component of effective management, and is consistently linked to organisational success. But what is emotional intelligence? Many people understand Emotional Intelligence as self-awareness, showing empathy and self-control. These are important elements, but it’s much more too. The range of Emotional Intelligence skills includes the ability to deliver Read more about What is the course about?[…]
This programme has been developed to meet the needs of both new and experienced managers at all levels of seniority.