The Basics of Emotional Intelligence Establishing a common definition of Emotional Intelligence (EI) The business case for Emotional intelligence – the link between EI and

By the end of this course delegates will learn to: Increase their level of self-awareness Manage their behaviours and emotions constructively Increase staff engagement Improve

Emotional Intelligence is often described as a key component of effective management, and is consistently linked to organisational success. But what is emotional intelligence? Many

This programme has been developed to meet the needs of both new and experienced managers at all levels of seniority.