1. What is resilience? – Cooper/Robertson model. – A-B-C thinking. 2. How resilient are you? – questionnaire. – Change readiness & personal resilience. 3. Overcoming

By the end of this course, delegates will learn to: Understand the personal and professional implications of resilience Identify thinking patterns that help them to

People respond to the challenges they face at work in different ways. Some people seem to thrive on pressure and bounce back quickly after disappointments,

Anyone whose role involves facing pressure and accepting the occasional setback or failure. This course provides tools applicable in a wide range of circumstances –