What is the course content?

A typical agenda looks like this, although in-house courses content can vary to suit your needs.

1. The legal framework for stress, anxiety, depression and mental health issues

  • The legal responsibilities of employers and managers in relation to stress, anxiety, depression and other mental health issues

2. Introduction to stress and wellbeing

  • The difference between stress and pressure
  • Identifying signs of pressure, stress and mental health concerns in themselves and others
  • Reasons for stress, pressure and mental health issues
  • The impact of mental health and other stress-related issues  on individuals, teams and organisations
  • The benefits of proactively supporting staff

 3. Starting the conversation with an employee about mental health

  • What gets in the way of us having conversations with staff about this?
  • Spotting the signs, eg lack of sleep, lack of concentration, lack of energy, increased mental fatigue
  • Conversation skills to talk to and support an employee
  • Using your organisations policies and procedures to help an employee
  • Employees’ Assistance Programmes (EAP) and other support available for staff
  • Case studies

 4. Understanding resilience and wellbeing

  • Definition of resilience and wellbeing
  • How resilient are you? The Cooper/Robertson Questionnaire (completed before the course)
  • Emotional intelligence – the link between emotional intelligence and resilience
  • Different factors that build physical and emotional resilience

 5. Building Emotional Resilience – Dealing with pressure and overcoming set backs

  • Circle of control – Identifying what you can control, what you can influence, and what you can’t do anything about
  • Cognitive restructuring – identifying thinking patterns to deal with setbacks positively:
    • ABC thinking
    • Permanence, Pervasiveness, Personalisation
  • Making the most of your own time – switching off and re-charging
  • Mindfulness
  • Responding to change and how this is linked to resilience
  • Developing bounce-back

6. Building a resilient team

  • The manager’s role in building resilience
  • Engagement science – the link between staff engagement, resilience and well-being
  • Increasing engagement and resilience in teams

7. Action planning

  • Goal setting
  • Action plans
  • Next steps


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